Reurn & Refund Policy

Thank you for choosing Flowerspeaks for your floral needs. We aim to provide the finest floral creations and ensure your satisfaction with every order. However, if you are not entirely happy with your purchase, please review our Returns & Refunds Policy outlined below:

Order Cancellation:

a. Same-Day Delivery: Orders for same-day delivery cannot be canceled once they are placed and confirmed.

b. Next-Day Delivery and Future Dates: Orders with delivery dates beyond the same-day window can be canceled before [mention cut-off time] on the day prior to the scheduled delivery date.

Quality Assurance:

a. Freshness Guarantee: Flowerspeaks takes pride in delivering fresh and vibrant blooms. If you are dissatisfied with the freshness of your flowers upon delivery, please contact us within [mention time frame, e.g., 24 hours] of receiving the order. We may request photographic evidence to assess the situation and offer an appropriate resolution.

b. Substitution Policy: In cases where specific flowers are unavailable due to seasonal or supply constraints, we may substitute them with equally beautiful alternatives of similar value, ensuring the overall look and quality of the arrangement are maintained.

Damaged or Defective Items:

a. In the unlikely event that your order arrives damaged or with defects, please contact us immediately or within [mention time frame, e.g., 24 hours] of delivery. We may require photographic evidence to assess the situation and arrange for a replacement or refund.

Order Errors:

a. If there is an error with your order (e.g., wrong bouquet, incorrect delivery address), please notify us within [mention time frame, e.g., 24 hours]. We will work diligently to correct the mistake and ensure you receive the correct product or address.

Refund Eligibility:

a. Approved refunds will be issued to the original payment method used for the purchase. Please allow [mention time frame, e.g., 5-7 business days] for the refund to reflect in your account.

b. Refunds for canceled orders will be processed within [mention time frame, e.g., 5-7 business days] of the cancellation request.

c. Refunds for damaged, defective, or unsatisfactory products will be processed after an assessment of the issue.

Non-Refundable Items:

a. Delivery charges are non-refundable unless the order was canceled before delivery was attempted.

b. Subscription services are non-refundable once an order has been processed and delivered as per the subscription schedule.

Contact Us:

If you have any questions or concerns regarding our Returns & Refunds Policy or need assistance with a return or refund request, please contact us at: Email: contact-us@flowerspeaks.co.in and Phone: +91-9900199518

We value your satisfaction and will make every effort to resolve any issues promptly and courteously. Thank you for choosing Flowerspeaks, and we look forward to continuing to serve you with our exquisite floral creations.