Privacy Policy
The data privacy policy
At Flowerspeaks, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website and interact with our services. By accessing our website and using our services, you consent to the practices described in this policy.
Information We Collect:
a. Personal Information: When you create an account on our website, we may collect personal information such as your name, email address, phone number, and address. This information is necessary for order processing, delivery, and providing a personalized user experience.
b. Payment Details: To process payments for your orders, we collect billing information, including credit/debit card details and other payment-related data. Please note that we do not store your complete payment information; it is securely processed by our third-party payment gateway partner, Razorpay.
c. Device and Usage Information: We may collect data about your device, browser, IP address, and other technical information when you access our website. This information helps us improve our website's performance, security, and user experience.
d. Cookies and Similar Technologies: We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user preferences. You have the option to disable cookies through your browser settings, but this may impact certain features on our website.
How We Use Your Information:
a. Order Processing: We use the information you provide to process and fulfill your orders, including arranging flower delivery to the specified address.
b. Account Management: Your account details enable you to access personalized features, view order history, and manage your subscription preferences.
c. Communication: We may use your contact information to send order confirmations, delivery updates, promotional offers, and other relevant communications. You can opt-out of marketing communications at any time.
d. Website Improvements: The data we collect helps us analyze website performance and user behavior, allowing us to make continuous improvements to our website's functionality and user experience.
Data Sharing and Disclosure:
a. Service Providers: We may share your information with trusted third-party service providers who assist us in delivering our services, such as payment processing, delivery logistics, and website analytics. These partners are contractually obligated to handle your data securely and only for the purposes specified by us.
b. Legal Compliance: We may disclose your personal information when required to comply with applicable laws, regulations, legal processes, or governmental requests.
c. Business Transfers: In the event of a merger, acquisition, or sale of our company assets, your personal information may be transferred to the acquiring entity as part of the transaction.
Data Security:
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no data transmission over the internet or storage method is entirely secure, and we cannot guarantee absolute security.
Your Rights and Choices: a. Access and Update: You have the right to access, update, or correct your personal information by logging into your account on our website.
b. Opt-Out: You can opt-out of receiving marketing communications from us by following the instructions provided in our emails or by contacting our customer support.
c. Cookie Settings: You can manage your cookie preferences through your browser settings.
Children's Privacy:
Our services are not intended for children under the age of 13. We do not knowingly collect or maintain personal information from individuals under 13 years of age.
Changes to this Privacy Policy:
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any significant changes through prominent notices on our website or via email.
Contact Us:
If you have any questions, concerns, or requests related to this Privacy Policy or your personal information, please contact us at:
Email: contact-us@flowerspeaks.co.in
Phone: +91-9900199518
By using Flowerspeaks' website and services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your personal information as described herein.